At vclub, we believe online entertainment should be enjoyed in a healthy and responsible way. Our platform is equipped with a range of self-control tools so you always stay in control and enjoy gaming without stress.
Online gaming should be a source of fun and entertainment — not stress or burden. At vclub, we take a proactive approach to helping every user enjoy a responsible gaming experience. This is not just a legal obligation, but a genuine commitment to every member on our platform.
Problem gambling or gambling addiction is a real mental health issue. It can affect personal relationships, financial stability, and overall quality of life. We understand that some users may struggle to control their playing habits, which is why vclub provides a range of practical tools and support resources to help.
This page provides a full overview of all self-control tools available on the vclub platform, warning signs of problem gambling, and how to get help if you or someone you care about needs it. We encourage all users to read this information carefully and make use of the tools we provide.
Win odds and game risk information are clearly displayed.
You have full control over your gaming activity and spending.
Our team is trained to identify and assist users who may be experiencing gaming-related difficulties.
Self-exclusion and account limit requests are processed with the highest priority.
Each of these tools is designed to help you maintain healthy gaming habits and enjoy entertainment within comfortable limits.
Set the maximum deposit amount you can make within a 24-hour or 7-day period. Once the limit is reached, the system will automatically block additional deposits until the limit period resets.
Set the maximum loss amount you are willing to bear within a given period. Once this limit is reached, your account will be temporarily blocked from placing new bets to protect your balance.
Set a time limit for each gaming session. When the time limit is reached, the system will send a warning notification and automatically end your session, enforcing a necessary break.
Choose a voluntary break period from 1 day to 6 weeks. During this time, you will not be able to log in or place any bets. This gives you space to reassess your gaming habits.
Long-term self-exclusion options range from 6 months to permanent. Your account will be fully frozen and any remaining balance will be returned. This option cannot be reversed within the designated period.
Stop receiving promotional offers, bonuses, or marketing messages that may encourage you to play more. This option can be enabled or disabled at any time through your account settings.
Activating self-control tools at vclub is simple and can be done in under two minutes. Follow these steps:
Access your account via the vclub website or mobile app. Always use your personal device for security.
Click your profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming Controls".
Select the control tool you want — whether it's a deposit limit, loss limit, session time limit, cool-off period, or self-exclusion.
Enter your desired limit value or duration. The system will show an estimated impact of your selection before you confirm.
Verification via SMS or email is required. Once confirmed, your controls will take effect immediately or within 24 hours, depending on the limit type.
If you have difficulty activating the self-control tools or would like further guidance, the vclub customer support team is available to help you 24 hours a day, 7 days a week.
All self-control tools available on the website are also fully accessible through the vclub mobile app. Download our app for easier account management right at your fingertips.
Download AppProblem gambling isn't always easy to identify, especially from within. Review this checklist to honestly assess your playing habits.
Answer these questions honestly. If you answer "yes" to 3 or more questions, consider seeking help.
If you or someone you know needs help with problem gambling, the following professional support resources are available in Malaysia:
Responsible gaming is not just an individual responsibility — it is also the platform's. Here are the active steps vclub takes.
Vclub's analytics system continuously monitors gaming patterns to identify users who may be showing signs of problem gambling, such as sudden increases in deposit frequency, unusually long gaming sessions, or chasing losses behaviour.
When concerning patterns are detected, our team will proactively reach out to users to offer information and support.
Vclub enforces a strict KYC (Know Your Customer) process during registration to ensure all users are aged 18 and above. Valid identity documents are required before any deposit or betting activity can take place.
Any account suspected of belonging to an underage individual will be frozen immediately while an investigation is carried out.
The entire vclub customer support team undergoes specialised training in identifying and addressing responsible gaming concerns. They are trained to communicate with empathy, without judgement, and to provide accurate information about available support resources.
Vclub has a strict policy against marketing practices that target users identified as high-risk or those who have requested self-exclusion. Users who have activated responsible gaming controls will not receive promotions that could encourage increased betting.